What specific challenges do you see to influencing brokers successful with other product lines to commit to having the LTCI discussion with their clients, and how can the industry address them? Find out where our Broadtower team stands in February’s Broker World article.
Broadtower
HIPAA And Compliance
As you are well aware, compliance and HIPAA are high profile concerns of successful BGAs and their down lines. We have put together a couple of related items for your consideration – take the time to review the content, and please forward to others in your agency who may benefit from the information…
Education: We found a good course that covers HIPAA thoroughly. Here’s a blurb you can use as a template – modify it as you see fit to let your down line know the course is available and recommended: HIPAA Training – Privacy And Security For Business Associates / With recent changes to HIPAA laws now in effect, we highly recommend you consider a refresher course on the regulations. The audio course is simple, easy to navigate, and takes just over an hour to complete. During the course there are periodic exams, with a final assessment at the end – it’s a quick way to get up to speed on HIPAA regulations, and learn what it takes to remain/be in compliance.
Among the items covered during the course are:
- What is HIPAA
- What is a Business Associate Agreement and what does it require
- What is and is not considered Protected Health Information
- When is an authorization required and not required
- What is the law – civil and criminal penalties
Technology: PaperClip has released a new, cloud-based email encryption program called Agent4. Agent4 allows you to send your clients’ private information in a secure email environment as well as stay compliant with HIPAA and FINRA regulations. Unlike other solutions such as Sharefile, Agent4 encrypts the text in the body of an email and the attachments. Agent4 has an annual fee of $75 per email account – Broadtower has secured a 15% discount for the first year.
Sign up below and enter BROADTO2014 in the coupon code field.
Related Language For Use As You See Fit: HIPAA compliance looks differently and varies from producer to producer depending on whether they conduct business in paper-only, electronically or some combination of the two. Each business associate must individually assess their own office environment and how they conduct business. In every case, a business associate will need to be able to provide evidence that they have implemented and maintained appropriate administrative, physical and technical safeguards that protect the confidentiality, availability, and integrity of applicant and customer information and prevent prohibited uses or disclosures of that information. These responsibilities extend to applicant or customer information that the business associate creates, receives, stores or transmits either electronically or in a paper format.
We at Broadtower thank you for your efforts related to compliance and the protection of your clients’ personal data.
What Can We Do?
In dealing with the day-to-day trials and tribulations of the insurance business, agents and advisers spend a great deal of time putting out the “fire” of the day. Over time, our primary job of helping customers identify and mitigate risk can blur as we go from one hotspot to another without asking the most important question, “What can we do for you that will help you sleep better at night?” After all, isn’t peace of mind the greatest service we provide?
In my small corner of the insurance world, we wring our hands about higher premiums, tougher underwriting, and worries about carriers staying the course. No doubt these are topics of interest, but obsessing on real or imagined problems robs us of the bandwidth required to provide some level of financial security in a rather menacing world. While most of our clients don’t have to worry about real lions and tigers eating them for lunch, they do need to be wary of not having the fiscal means to put food on the table or afford the care they need.
As our customer’s guide in the financial wilderness, job one is to help them identify risks and arm them with the weapons to fight the unexpected costs of a lost love one or a chronic medical condition. We can’t always provide 100 percent of everything our client needs or wants, but some protection always beats a blank. Getting better at helping consumers take incremental steps towards financial security is the world we live in today. The reality is that most consumers would be well served if they could at least co-insure many of the financial risks they face.
The good news is we have numerous options to supplement retirement income and savings and to ease the burden when long-term care is needed.
Here are some examples:
- A traditional LTCi policy with a two-year benefit and a future purchase option;
- A term or permanent life insurance policy with a chronic illness accelerated death benefit;
- A critical illness policy that fills the gaps in care provided by today’s health insurance plans;
- Reposition a rainy-day fund into a life or annuity product that provides long-term care benefits;
- Great 1035 Exchange opportunities here; and
- Some annuities provide simplified underwriting for tough cases
Sometimes an incremental strategy of small risk management solutions is the best option for consumers who are struggling with other financial obligations. Don’t overlook these mid-market sales. They can translate into sustained serious income for you and along the way, you may get the “elephant” that you’re hunting for.
Start The LTC Conversation With Innovative Marketing Materials
Let’s Talk Email Campaign
November has been declared Long Term Care (LTC) Awareness Month by the American Association for Long Term Care — take advantage with the help of Broadtower and its new client marketing campaign. The “Let’s Talk” campaign will grab your client’s attention and get the Long Term Care Insurance (LTCI) conversation rolling.
- Client Email Campaign
This turn-key marketing email can be customized specifically to your business and will initiate your successful campaign, generating new leads. - Client Brochure
Use the “What’s Your Plan” client brochure as a tool to start the conversation about incorporating LTC coverage into your clients’ financial plans
Initiate an LTCI planning conversation with your clients, raise awareness, and increase your ROI this November with new sales and marketing tools from Broadtower Insurance.
Connect and engage your clients with additional LTCI industry resources:
- Video
Educate your clients through an assortment of videos which you can incorporate into your online marketing outreach. - Social Media
Attract your customers with prewritten social-media content to post to your social profile pages. - Flyers
These attention-grabbing flyers can be sent digitally or downloaded and printed out.
Aggregation Of Marginal Gains – The 1% Difference
Recently, I came upon a concept that can help anyone’s sales performance not to mention their lives in general. It’s a training idea that has become quite prominent in Great Britain ever since Team Sky became an international powerhouse in cycling, winning both the 2012 and 2013 Tour de France. The aggregation of marginal gains is elegant in its simplicity and powerful in delivering results.
Sir David Brailsford (it seems that everyone becomes a “Sir” in Britain once they’ve achieved some degree of fame) became the coach of Team Sky, the national cycling team of England, in 2010. Never a powerhouse in this popular sport, Brailsford believed his team could overcome the trend towards doping and become champions by focusing on the small details of their craft and improving each one by 1%. Small changes in nutrition, health habits, tyres (English spelling) and clothing would aggregate into big gains. Within three years Team Sky achieved Tour de France and Beijing Olympic victories.
I was made aware of the concept of aggregation of marginal gains in a brief presentation on practice management. When I did a web search of the term, I discovered that the theory has become very popular in British business circles as a successful training model. Small positive changes in habits, communications and methods can reap big benefits for any business or sales professional.
The key take-away of this concept is that you don’t have to make big changes to achieve new levels of success. Small incremental upgrades to your thinking, habits and business offering can add up to major increases in your bottom line.
What does this have to do with long-term care insurance marketing? Over the years, I’ve discovered that BGAs and agents who consistently and persistently add long-term care planning to their day-to-day marketing conversations will see improved sales. Here’s an example: a few years ago a broker in Southern California with a multi-line agency, P & C, life and health insurance and investments, added the following question to his daily conversations with clients; “have you taken care of your long-term care planning yet?” This small change catapulted our agent to long-term care insurance sales success. He’s became a consistent top producer of traditional LTCi and now he’s embraced linked products.
Brokerage general agents have more long-term care liquidity options in their product portfolios than ever before. Add the LTC planning conversation to your day-to-day discussions with agents and advisors. This small change will create more sales and add to your bottom-line.